Do you cover my area?
We are based in Harrow but have cleaners available across North West London, Middlesex and Hertfordshire. Call us on 020 8863 7002 to see if we cover your area.
What happens if there are variations to the times when I need the cleaners?
We have both large and small companies as clients. There is a minimum of 6 hours per week required to set up a contract. However, we can provide cleaners for additional hours upon request - for example, if you require a special clean.
How do I know that I can trust the cleaners?
All our cleaners are interviewed face-to-face and references are obtained and most of our cleaners have a current CRB certificate (criminal record check). We also have strict vetting procedures to make sure that our staff are legally allowed to work. As part of our ongoing quality control programme, we encourage feedback on the standard of work. We have comment books at large premises and are in touch regularly with all our clients so that we can give an assurance of first class attention to your needs.
Do I have to let the cleaners in and out?
No, the cleaners are all stringently vetted and experienced so that you can leave them to clean alone at your premises. We are keyholders for numerous clients and take pains to familiarise ourselves with your particular security and alarm systems and evacuation policies.
Will Gem be able to provide me with a temporary cleaner if my regular cleaner is off sick or on holiday?
Yes, Gem have strict procedures in place to ensure that our clients do not suffer disruption to their service. Our cleaners have an out-of-hours number to contact us on in the unlikely event that they cannot attend at your premises. We have a sufficiently robust workforce to organise replacements.
How quickly could you respond if we suffered a flood, break in or required a special clean after a lively office party?
We are extremely experienced, flexible, approachable and resourceful and can help with most requests!
How do I know that there won't just be a "honeymoon" period when the cleaning is very good and that once you have a foot in the door standards won't slip?
Clearly, as a long-established company, we have a reputation to protect. Also, it is important to us to retain existing clients as well as growing our business. We are an independent company, allowing us to have strict control over our operations - passing on the benefits to our customers.
How quickly can you come out to quote and thereafter install cleaners?
We have a number of Account Administrators. Therefore, we can normally come out to see you very quickly. Quotes can be e: mailed within one working day of visiting. Upon acceptance of our terms and conditions, we can allocate cleaners immediately.